Question 1

What is an escape room?

Accepted Answer

The principle of an escape room is that you and your team are locked in a room and must try to escape within 60 minutes. You do this using all sorts of hidden clues, puzzles, and challenges. The goal is to escape each room as quickly as possible.

Question 2

How many people can be in a team?

Accepted Answer

You can form a team with just two people. The maximum number of members allowed is seven.

Question 3

How long does an escape game last?

Accepted Answer

Each team gets a total of 60 minutes of playing time. During this time, you'll move through various rooms.

Question 4

From what age can I participate?

Accepted Answer

The minimum age for participation is approximately 7 years old. This means children from this age can fully enjoy our activities, which are also specifically tailored to their developmental level.

Question 5

Can I book a team building event with you?

Accepted Answer

Yes, that's certainly possible. If you have more than 7 people, we can arrange the booking for you. Please contact us at +32 3 828 91 14 or via the contact form on our website.

Question 6

I wish to change/cancel my time slot?

Accepted Answer

Want to move your booking?
This can be done up to 14 days in advance. For practical details, please refer to the link in your confirmation email. You can use this link to change your time slot, after which the confirmation email will be resent with the updated tickets.
Attention! Old tickets will be automatically canceled. New tickets will be sent with the confirmation of your new time slot.

Cancel your booking?
 • Cancellation more than 4 weeks before the day of participation: the full amount will be refunded in the form of a gift voucher;
 • Cancellation between 2 and 4 weeks before the day of participation: 60% will be refunded in the form of a gift voucher;
 • Cancellation less than 14 days before the day of participation or in case of no show or very late show: no refund possible under any form.
 
Cancellations can only be made by email to info@lockedup.be (mailto:info@lockedup.be),stating your booked name, date, time, name of the escape game, and your telephone number.
 
The most up-to-date terms and conditions can be found during the booking process, just before finalising the booking.

Question 7

Where can I buy tickets?

Accepted Answer

To purchase tickets, please visit www.lockedup.be/boek-nu(http://www.lockedup.be/boek-nu)
You can also make your booking via our Facebook page Escape Room Locked Up by clicking on the 'Tickets' button.

Question 8

What if I want to do the escape game with more than 7 people?

Accepted Answer

A maximum of 7 people are allowed per time slot. If there are more people, you can split your group into multiple teams.

For example:
 • Is your group made up of 10 people? → Then you can purchase two tickets for 5 people.
 • Is your group made up of 9 people? → Then you can buy one ticket for 4 people and one ticket for 5 people.

Attention! Since we have two escape rooms, multiple teams can start simultaneously. This means up to 14 players can start simultaneously, divided between the Van Gogh and Pink Star rooms.

Question 9

Can I book additional players later?

Accepted Answer

Absolutely. If you booked a time slot for fewer than 7 people, you can still book additional group members on-site, up to a total of 7 people per group. Please note that the maximum number of participants per team is always 7.

Question 10

Is the escape room wheelchair accessible?

Accepted Answer

Our Escape Room is not wheelchair accessible; however, because everyone's mobility is different, we recommend contacting us. This way, we can determine together what is most suitable for your mobility, such as providing a folding chair if you have difficulty walking.

Question 11

How many escape games are there?

Accepted Answer

We currently have two escape games: "Van Gogh" and "Pink Star," each with a capacity of 7 players.

Question 12

Is the escape room suitable for pregnant women?

Accepted Answer

If you are pregnant, you can certainly still participate in the escape game, but we advise against this if you are heavily pregnant.

Question 13

Where is the best place to park?

Accepted Answer

In our private parking lot for cars, bicycles, mopeds and scooters. It's located on Hemelaerstraat between house numbers 3A and 5.

Question 14

How do I leave the escape room?

Accepted Answer

There are two ways to leave the escape room:
 • You will find all the solutions to the riddles and puzzles, which will help you escape successfully.
 • In case of emergency, indicate that you want to leave the room by signaling the camera and/or announcing this out loud.

Question 15

Can I take photos or videos/look up information online in the escape rooms?

Accepted Answer

No, this is strictly prohibited. It also helps maintain the mystery of the escape rooms for other visitors. If your team gets stuck on a puzzle, you can ask the game master(s) for tips.

Question 16

What language are the escape games in?

Accepted Answer

Our escape games can be played in both Dutch and English.

Question 17

How do I get to you by public transport?

Accepted Answer

Then these are the different options to get there:
Bus
Bus stops on Hofstraat in Sint-Niklaas are approximately 300m and a 5-minute walk from Locked Up.
To calculate your route, please visit www.delijn.be (http://www.delijn.be/)for all the information.
Train
Sint-Niklaas station is a 15-minute walk from Locked Up.
To calculate your route, please visit www.belgiantrain.be (http://www.belgiantrain.be/)for all the information.

Question 18

Is your desired time slot fully booked?

Accepted Answer

Then please check whether there is a place available at another suitable time.

Question 19

If I book an escape room session, will my group be the only ones participating?

Accepted Answer

The hour you've booked belongs entirely to your group. There will be no other participants, so you'll play the escape room in complete privacy.

Frequently asked questions

Perhaps the answer is below.

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

What is an escape room?

What is an escape room?

What is an escape room?